Crisis Services

Crisis response 24 hours a day, seven days for crises involving mental health or substance use.

In your darkest moments,you are not alone.

When someone is in crisis, timely support matters. Caritas Family Solutions provides crisis response for people experiencing a mental health or substance use crisis. Individuals, families, law enforcement, medical providers, and other community partners can contact us when urgent concerns arise.

How We Help

Our team assesses the situation, offers support and guidance to caregivers, works to stabilize the immediate crisis, and helps determine the safest next steps. When needed, we can support reunification with family, coordinate emergency hospitalization or placement, and provide follow-up care after the immediate crisis has passed.

Support for Runaway or Lockout Youth

Our team is available 24/7 to support runaway or lockout youth and their families. We work to help youth return home safely whenever possible. When reunification is not possible, we help identify a safe alternative.

Law enforcement and community agencies may call 618-939-4444 to reach us. After hours or on weekends, local law enforcement can help connect you to the crisis worker.

need help?

for immediate help or a medical emergency?

Call 911 or go to the nearest emergency room.

for non-emergency help with a crisis or mental health concern:

During business hours:
Call 618-939-4444, Monday through Friday, 8 A.M. to 5 P.M.

After hours, weekends or holidays:
Call or text 988 to connect with a crisis counselor.

Emergency Hospitalization Screening

When someone in the community is showing behavior that may put them or others at risk, our staff can assess whether emergency hospitalization is necessary.

If hospitalization is needed, we help arrange admission, whether voluntary or involuntary.

Need help right now?

Immediate danger or medical emergency: Call 911 or go to the nearest emergency room.

During business hours: Call 618-939-4444, Monday through Friday, 8 a.m. to 5 p.m.
Let the receptionist know you are experiencing a crisis or urgent mental health concern. In many cases, a crisis worker can respond within two hours.

After hours, weekends, or holidays: Call or text 988 to connect with a trained crisis counselor.
A trained crisis counselor will listen, help de-escalate the situation, and guide you to the next appropriate step. If in-person crisis intervention is needed, law enforcement can help connect you to a crisis professional.

Learn how CILA benefits our community

Success Stories

Finding a Happy & Safe Home

Abuse and obstacles followed James throughout his life. And after seven schools and six homes in five years, he needed a happy, safe home. James found support and security in one of our CILA homes. Now, he works five days a week and enjoys his new-found independence